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Shipping Information

Shipping and delivery within the Kingdom of Saudi Arabia:

We are pleased to inform you that we provide delivery service to all regions of the Kingdom of Saudi Arabia, such as the main cities; Riyadh, Dammam, Khobar, Jubail, Jeddah, Makkah, Madinah, Al-Ahsa, Hail, Tabuk and Abha. 

To find out the estimated time for delivery in other cities or remote areas, please contact us for details.

Track the path of delivery:

When your order is shipped, we will send you an email with a number that enables you to track the path of your order with the online carrier.

To track your orders with Aramex:

Aramex Company

We will provide you with the phone number of one of our representatives for delivery if you request it.

In the event of damage or loss to the product

Despite our great care during packaging, goods may sometimes be damaged during their transport, and if this happens, we ask you to help us to remedy the case and compensate you for the damages resulting by following the following steps:

Signing the receipt after completing the full inspection of the item.

Please check the product well in front of the shipping company representative.

In the event of any damage to the product (s), please write the details in the receipt, with a request to return the product within a period not exceeding the first seven days of delivery. Bestways will not be held responsible for damaged products after this period.

Be sure to photograph the damage in the product

Not to dispose of the inner or outer packaging of the product.

Contact customer service immediately after discovering the malfunction, and please be prepared with your order number so that we can help you as soon as possible.