Frequently Asked Questions (FAQ)
Where is Bestways located?
Bestways is based in Jordan and provides smart home, security, networking, and technology products across the kingdom.
What products does Bestways offer?
We provide a wide range of products, including:
- Smart Home Devices
- Security Cameras
- Smart Switches
- Networking Accessories
- Power Solutions
- Smart Sensors
- Consumer Electronics
- Tech Accessories
Are your products original?
Yes. All products sold by Bestways are 100% original and sourced from authorized distributors and official suppliers.
Do you provide a warranty?
Yes. Most products include an official warranty depending on the brand and product category.
Do you offer Cash on Delivery (COD)?
Yes. We offer Cash on Delivery (COD) across Jordan for eligible orders.
What payment methods are available?
We support multiple payment methods, including:
- Cash on Delivery (COD)
- CliQ
- Credit & Debit Cards
How long does delivery take?
- Amman: Usually same day or within 24 hours
- Other cities in Jordan: 1–3 business days
Delivery times may vary during holidays or peak seasons.
Do you offer same-day delivery?
Yes. Same-day delivery may be available for selected areas in Amman, depending on order timing and product availability.
Can I return or exchange products?
Yes. We offer easy returns and exchanges in accordance with our return policy.
What should I do if I receive a damaged or incorrect item?
Please get in touch with us within 48 hours of receiving your order, and our support team will assist you immediately.
How can I track my order?
Our team will provide shipment updates and tracking details once your order is processed.
Do you provide technical support?
Yes. Our team provides technical support and product assistance before and after purchase.
Are smart home products easy to install?
Many products support DIY installation, while some products may require professional installation depending on the setup.
Do smart devices require a hub?
Some devices work directly over Wi-Fi, while others, such as Zigbee devices, may require a compatible hub.
Which smart home platforms are supported?
Depending on the product, supported platforms may include:
- Amazon Alexa
- Google Assistant
- eWeLink
- Zigbee Ecosystems
Do you support wholesale orders?
Yes. Bestways supports wholesale and business orders for resellers, projects, and companies.
How can I contact Bestways?
You can contact us through:
- Website live chat
- Social media pages
- Email support
Our team is always ready to help.
Absolutely. We use industry-standard SSL encryption and never store your full card details. Your privacy and security are our top priority.