Refund policy
🔄 Returns
✔ You may request a return within 7 days from the delivery date.
✔ To be eligible for a return, the item must be:
🔹 Unused and in the same condition as received
🔹 In original packaging with all accessories and tags
⚠ A Return Shipping is Free.
📧 To start a return, please get in touch with us at: info@bestways.com
✔ Once your return is approved, we will send you instructions on how and where to return the item.
✖ Items sent back without prior approval will not be accepted.
📍 Return Address:
Amman, Khalad- Amir Ben Malik Street
⚠️ Damaged or Incorrect Items
✔ Please inspect your order upon delivery.
✔ If the item is defective, damaged, or incorrect:
🔹 Contact us within 48 hours of receiving the order
🔹 We will evaluate the issue and resolve it at no additional cost
❌ Non-Returnable Items
✖ The following items cannot be returned:
🔹 Sale or clearance items
🔹 Gift cards
🔹 Custom or special-order products
🔹 Personal care or hygiene products
🔹 Hazardous materials, flammable liquids, or gases
❓ If you are unsure whether your item is eligible for return, please contact us before purchasing.
🔁 Exchanges
ℹ We do not offer direct exchanges.
✔ To receive a different item:
🔹 Return the original product following the return policy
🔹 Place a new order for the desired item
✔ This ensures faster processing and availability.
💰 Refunds
✔ Once we receive and inspect your return, we will notify you of the approval status.
✔ If approved:
🔹 Refunds are issued to the original payment method
🔹 Processing time is up to 10 business days
🔹 Your bank or card provider may take additional time to reflect the refund
⚠ If more than 15 business days have passed since approval and you haven’t received your refund, please contact us at:
📧 info@bestways.com
📞 Need Help?
✔ For any questions regarding returns or refunds, our team is happy to assist you at:
📧 info@bestways.com